Wednesday, 31 July 2013

Crazy helpdesk calls - Page 2

Customer: "Hi, good afternoon, this is Martha, I can't print. Every time I try, it says, 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says it can't find it."

Helpdesk: "How may I help you?"
Customer: "I'm writing my first e-mail."
Helpdesk: "Okay, and what seems to be the problem?"
Customer: "Well, I have the letter 'a' in the address, but how do I get the circle around it?"

A user calls the support desk and reports she's having trouble powering up her new laptop. She says the battery is good; she used it last night. The tech desk asks, "Is the laptop plugged in?" The user says, "How do I determine if it's plugged in?"

Another customer was asked to send a copy of her defective diskettes. A few days later, a letter arrived from the customer along with photocopies of the floppies.

Customer: "I have problems printing in red."
Helpdesk: "Do you have a color printer?"
Customer: "Ah. Thank you."

A user with a problem calls the help desk, saying "An error message just popped up. It's asking for me to hit OK or cancel. What should I do?" The tech rep says, "Click Cancel." The user promptly states, "Well, I already clicked OK!"

User calls the help desk to ask if something is wrong with the mail server. "My e-mails are coming in with next week's date. This is March 31, isn't it?" No, says tech support, it's April 7. That's when the user realized she forgot to change her calendar.

AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in

True story from a Novell NetWire SysOp:
Customer: "Hello, is this Tech Support?"
Helpdesk: "Yes, it is. How may I help you?"
Customer: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Helpdesk: "I'm sorry, but did you say a cup holder?"
Customer: "Yes, it's attached to the front of my computer."
Helpdesk: "Please excuse me if I seem a bit stumped, it's because I am. Did you receive this as part of a promotion, at a trade show?"
Customer: "It came with my computer. I don't know anything about a promotional. It just has '4X' on it."

At this point the Tech Rep had to mute the caller, because he couldn't stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!